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Welcome to Carden & New Larchwood Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Coronavirus

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

What to do if you have symptoms

Stay at home for 7 days if you have either:

  • a high temperature
  • a new persistent cough

Please Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact NHS 111 to tell them you're staying at home.  For further information about self isolating please visit Self Isolation help

Visit NHS 111 Online, if you;

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Please see attached guidance from Public Health in regards to the recent closure at the practice

.Statement for Patients

Prescription Ordering Direct (POD)

 A new and convenient way to order your repeat prescription. 

 Telephone 0808 164 7678 (Freephone) call Monday to Friday between 8am and 4pm (excluding bank holidays)

 All it takes is a simple phone call that you can make from the comfort of your own home - there's no need to go into your GP practice or pharmacy.

 Who can use this service? Anyone can use the POD service.

 Why use this new service? This service hopes to reduce prescription waste by helping to ensure patients order the medication they need, when they need it. Ordering your repeat prescription will be a quick and simple telephone call. You can discuss your medication requirements and we can alert you if a medication review is needed.

 Who will you be talking to? The NHS POD service is provided, on behalf of your GP practice, by NHS High Weald Lewes Havens and Brighton and Hove Clinical Commissioning Group. Your call will be answered by a dedicated, experienced and fully trained prescription co-ordinator.

 How does the NHS POD work? You will be asked which GP practice you belong to and if you consent to your medical record being accessed to process your prescription request. You will then be asked to confirm your identity by giving personal details such as name and date of birth. Each item on your repeat will be discussed and only those needed, will be ordered.

 Why are we offering this new service? Our aim is to ensure that patients are receiving the correct quantity of medication needed in a timely manner, to reduce the amount of prescription waste in our area. Unused prescription medicines cost the NHS millions of pounds every year.

 I am happy with my existing service. Do I have to change? You will still be able to order your prescriptions online or in person through your GP practice, but will no longer be able to order through the pharmacy. In order to reduce prescription waste we believe that patients need to take responsibility and control of their own medication needs. You can still use the same pharmacy to supply your medicines and any delivery arrangements should still remain in place.

 How can patients help reduce prescription waste? Check your medication cupboard before ordering more, order prescriptions when you have 7 days of medications left and let us or your surgery know if you have stopped taking any of your medicines.

Withdrawl of Fax Services

Carden & New Larchwood Surgery will cease to use a fax machine with effect from 1st April 2020.  This is to enhance data security and also to support the NHS Paper Switch-Off programme (PSO). Any queries regarding this statement are to be directed to Kate Waller, Practice Manager

Extended Appointments

We are pleased to announce as a patient at Carden & New Larchwood Surgery you are able to pre book appointments with a GP or Nurse in the evening and weekend at Practice Plus, Brighton Station.  If you require an appointment in the evenings or at the weekend please call 0300 130 3333 who will be able to assist you.

Patient Survey

We would really appreciate your feedback of our surgery. Please follow the link below 

http://www.mysurgeryintranet.co.uk/FriendsAndFamily/surveys/TakeOurSurvey/?surveyId=4606

We do listen to all of your feedback.  Some of the changes that we have made to the surgery following feedback from patients are:

  • Patient TV Screen for reception
  • New Chairs for the reception area
  • When calling you our phone number is no longer withheld
  • Hedges have been trimmed to enable better visibility in the car park
  • Room numbers have been simplified now 1-7
  • Water cooler for reception is coming soon

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Carden Surgery's Participation Group Needs You

A PPG is here to support your ides about improvements in your surgery and the local community.  If you would like to join or have any ideas please follow the link on the right hand side of the website under patient group.  

CQC Report

We have now had our CQC report published, we were rated as good in all categories.  Please follow the link below to see the full report.

CQC Report Carden Surgery

Individual GP Level Data Collection

The Department of Health has directed NHS Digital to provide General Practitioners (GPs) and general practices with clinical information on the care provision for their patients. This supports an objective "to improve out-of-hospital care" as set out in the government's NHS mandate for 2017-18. NHS Digital will collect clinical data for a given set of metrics at the individual GP level and then report this information back to GPs and general practices only.  please follow the link below for further information.

Individual GP Level Data

(Site updated 22/05/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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